A few policies that apply to insure all guests have an enjoyable experience:
- All Sales are Final unless train is cancelled or rescheduled.
- Tickets first come – first served ~ many trains sell out months in advance. Order early!
- Trains run rain or shine regardless of forecast weather.
- Adult is age 13+, Child is age 2-12, Children under 2 are no charge in lap.
- Advance Reservations required for all trains with food.
- Gratuity in not included and should be reflective of service provided.
- Reservations are suggested for sightseeing trains when available.
- Trains without reservations may be cancelled without advance notice.
- Pick up tickets at least 15 minutes prior to scheduled departure time.
- We reserve the right to substitute equipment as may be required.
- Bed & Breakfast Adults 21+ only.
- Bed & Breakfast subject to a $50.00 per room per date reschedule fee.
- Credit Cards accepted in Depot Gift Shop and Bars onboard train.
- No Smoking onboard the train – Designated smoking area available at Depot.
- No outside food or beverage permitted. Snacks available in depot gift shop and at Bars onboard train.
- No coolers allowed. Baggage subject to search.
- 10 pm Quiet Time enforced in all sleeping cars.
- No pets allowed. Certified Service Animals by advance reservation with proper paperwork.
- All trains have restroom facilities – All trains are roundtrip and return to Trego Depot.
- Please call our ticket office at 715-635-3200 to discuss food allergies and special dietary needs.
- Coupons must be presented at time of reservation – No post purchase adjustments.